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COVID-19 Update

COVID-19 Update

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8-JULY-2020

We're still open and operating business basically as usual during the Covid-19 Pandemic. 

We are endeavoring to keep our regular 'same day postage promise' running as per usual, but with the increased demand for bear making supplies at present, we are finding it difficult to get the volume of orders out of the door as fast as we usually do. Please keep this in mind when placing your orders. 

We've also been notified by Australia Post that there are significant delays with both domestic and international parcels at the moment. For the most up to date information on your location please check out the following links. 

AUSTRALIA: https://auspost.com.au/about-us/news-media/important-updates/coronavirus#domestic

INTERNATIONAL: https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates#international

************ DELAYS ****************** 

INTERNATIONAL UPDATE 8/JULY/2020


Estimated international delivery speeds

Zone

Express parcels

Standard parcels

Economy parcels

Zone 1

New Zealand*

 

3-9 business days

 

5-12 business days

 

Suspended

Zone 2

China

 

4-8 business days

 

7-13 business days

 

Suspended

Zone 3

Japan

 

6-10 business days

 

10-22 business days

 

Suspended

Korea

 

4-8 business days

 

7-13 business days

 

Suspended

Singapore

 

4-8 business days

 

7-13 business days

 

Suspended

Hong Kong

 

4-8 business days

 

7-13 business days

 

Suspended

Indonesia

 

4-8 business days

 

7-13 business days

 

Suspended

Malaysia

 

4-8 business days

 

7-13 business days

 

Suspended

Thailand

 

5-9 business days

 

8-13 business days

 

Suspended

Zone 4

USA^

 

7-20 business days

 

10-25 business days

 

Suspended

Canada

 

7-15 business days

 

Seamail 40-60 business days

 

Suspended

Zone 5

Pacific Islands

 

Suspended

 

12-16 business days

 

Suspended

Zone 6

UK

 

6-10 business days

 

9-15 business days

 

Suspended

Ireland

 

6-10 business days

 

9-15 business days

 

Suspended

Zone 7

Major Europe

 

7-13 business days

 

9-20 business days

 

Suspended

Zone 8

See zones list

 

8-18 business days

 

9-25 business days

 

Suspended

Zone 9

See zones list

 

8-18 business days

 

9-25 business days

 

Suspended

^ Please note: The Los Angeles International Airport (LAX) in the United States of America (USA) is being heavily impacted by increased volumes through their facilities and civil unrest in addition to the COVID-19 pandemic response.

Despite our best endeavours, it is therefore likely that some items will take longer than the stated delivery times and we ask for your understanding.

We will be closely monitoring our delivery performance against these new standards to ensure we continue to provide you with realistic delivery timeframes.

* Items arriving in the Auckland port are currently experiencing processing delays due to the increase in ecommerce volumes from USA, UK and Australia. Despite our best endeavours, it is therefore likely that some items will take longer than the stated delivery times and we ask for your understanding.




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